![]() ![]() This service agreement is a major flaw in this product. The wonderful folks at GFI refuse to do anything about it because this service agreement is in place. For whatever reason, these two resellers are having a billing spat and the top level reseller has decided not to release our domains to be billed by GFI directly. That a direct quote in an email from the folks at GFI.Īll my clients have paid their bills to our reseller. Their response after much conversation was "we are not able to contract directly with customers who came to GFI from one of our partners (reseller), unless that partner (reseller) agrees to it". ![]() When I called GFI about this madness, I requested to have them bill my clients directly. Due to this billing dispute, the top level reseller shut down all the accounts for our reseller, which included all of my clients. Very strange, but our reseller goes through another reseller before GFI. The ultimate cause turned out to be a billing dispute between the reseller that sold us the service and his reseller. My clients are all in good standing from a billing perspective yet a few days ago, they had their service shut off without warning. It used to be called Katharion before GFI purchased them. One client has used the service for somewhere around 8-10 years. I'm the owner of an IT consulting company and I've been using this product heavily with many of my clients. Do not use this product! If you do, despite being in good standing with your bills, you can have your service permanently disconnected without notice of any kind! ![]()
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